Terms and Conditions


1. PSA Serbilis accepts requests for delivery within and outside the Philippines.

• LOCAL REQUEST: delivery destination is within the Philippines; PHP 330.00 per copy for copy issuance of birth, marriage and death certificates, and PHP 430.00 per copy for Certificate of No Marriage Record (CENOMAR). The additional PHP 30.00 serves as the Documentary Stamp Tax (Sections 173 and 188 of the Tax Code, Revenue Memorandum Order 13-2008 and Revenue Regulations No. 4-2018) per copy issued.

• FOREIGN REQUEST: delivery destination is outside the Philippines; USD 20.30 per copy for copy issuance and USD 25.30 per copy for CENOMAR.

2. PSA Serbilis uses the credit card payment facility of PesoPay. Unisys Managed Services Corporation will appear in the credit card statement and in the official receipt(s).

3. It is possible that the fee will be reflected in the requester's credit card statement of account before the document is received.


After payment is made, requests cancellation can no longer be accepted. PSA Serbilis adopts a NO REFUND and NO CANCELLATION policy for all its services.


1. Only paid requests shall be processed.

2. All certifications issued by PSA are considered rendered service. All requests submitted via PSA Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative).

3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances.

4. For requests to be delivered within the Philippines:

4.1 Birth Certificates:

Only the following are authorized to receive birth certificates:

(a) the owner of the birth certificate;

(b) his/her parent;

(c) his/her spouse;

(d) his/her direct descendant;

(e) his/her legal guardian/institution-in-charge, if minor.

If the document owner is a minor, only his/her parent or guardian can receive or authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/declaration of guardianship must be presented.

If the receiving party is not any of the abovementioned persons, an authorization letter and the ID of the authorized person together with the receiving party's valid ID are required to be presented.

4.2 Marriage and Death Certificates, and CENOMAR:

As per PSA Office Memorandum No. 2017-050, these documents can only be issued to:

(a) the owner himself or through a duly authorized representative

(b) his/her spouse, parent, direct descendants, guardian or institution legally in-charge of him/her, if minor

(c) the court or proper public official whenever absolutely necessary in administrative, judicial or other official proceedings to determine the identity of a person

(d) in case of the person’s death, the nearest of kin

5. For delivery destinations within the Philippines:

For delivery destinations within Metro Manila, processing and delivery of paid requests take around four (4) to six (6) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas.

For delivery destinations in other provinces, processing and delivery of paid requests take around six (6) to eight (8) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas. Please allow longer delivery times for the following areas: Bicol, Ozamiz, Butuan, Cotabato, Pagadian, Dipolog, Iligan, Zamboanga, Tagbilaran, Tacloban, Ormoc, and Dumaguete.

6. For delivery addresses outside the Philippines, processing will immediately follow after payment, however, delivery will be dependent on the services of Philippine Postal Corporation (PHLPost). For special courier services through FedEx, delivery charges shall be to the requester’s/document owner’s account and shall be billed separately and directly by FedEx.

By clicking on the "I Accept" button, I declare that I have read the PSA Serbilis Terms and Conditions and accept all terms contained herein.


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